As one of its most important mandates, CPHR Saskatchewan regulates and governs the conduct of its registrants, members, and students, in the practice of their profession through their adherence to the Code of Ethics and Standards of Professional Conduct.

If you believe that a registrant has failed to meet their professional obligations under the Code of Ethics and Standards of Professional Conduct, you can file an official complaint with CPHR Saskatchewan.

Find a Member/Student
CPHR Saskatchewan can only investigate a complaint filed against one of our registrants. To determine if an individual is a registrant of the CPHR Saskatchewan, use the CPHR Saskatchewan Public Registry or contact the Registrar.

A complaint against a CPHR Saskatchewan registrant can be lodged by anyone, including a member of the public, a fellow CPHR Saskatchewan registrant or the Registrar on behalf of CPHR Saskatchewan.

How to File a Complaint with CPHR Saskatchewan
If you wish to register a complaint about a CPHR Saskatchewan registrant, please download & complete the complaint form (at the bottom of the page). All complaints must be received in writing (letter mail or email) and should clearly and precisely state:

• The complainant’s full name and contact information
• The name(s) of the registrant(s) who are the subject of the complaint
• A description of the problem and which section(s) of the Code of Ethics and Standards of Professional Conduct are alleged to have been breached
• A chronological history of the events including the date, time and location where specific events occurred
• The name(s) and contact information of any witness or anyone who may be able to provide further information
• A summary of the complaint and copies of any documentation (letters, etc.) that support the complaint (this is known as evidence). If it is alleged that more than one section of the Code of Ethics and Standards of Professional Conduct has been breached, then the supporting documentation should be clearly labelled as to which allegation(s) it supports.
• Whether the complaint will be or has been filed with an official legal body (e.g., the Saskatchewan Human Rights Commission, OHS, WCB). If yes, identify the body, the date of filing and the current status of the matter.

Written complaints must be sent to CPHR Saskatchewan, through email to info@cphrsk.ca, or by mail:

CPHR Saskatchewan
#210-3501 8th Street East
Saskatoon, SK S7H 0W5

Complaints Process

The Professional Conduct Committee may take any steps that it considers necessary or advisable in investigating a complaint. The Complaints Process identified herein can be followed, modified, or ignored to any extend determined appropriate by the Professional Conduct Committee. This document is intended to provide a roadmap to which can be used by the Professional Conduct Committee.

Once a complaint is filed, it is reviewed by the Registrar to ensure all necessary information has been provided. A copy or summary of the complaint, is then sent to the registrant who is the subject of the complaint.

The registrant is given 30 calendar days to submit a written response to the complaint. At the discretion of the chair of the Professional Conduct Committee, the response of the member is then shared with the complainant. This is not an opportunity for the complainant to restate their case, but instead for them to either refute statements made by the registrant, or address any new issue raised by the registrant.

Once both the complainant and the registrant have had the opportunity to make their submissions, the Chair of the Professional Conduct Committee informs the Committee the complaint will be considered.

The Panel of the Professional Conduct Committee may decide that the matter requires further investigation. The Panel may interview witnesses to assist in the determination of facts or to bring clarity to the circumstances that initiated the complaint. The Panel may also engage an investigator or direct an employee of the organization to conduct an investigation on their behalf.

Once the investigation (if any) is complete, the Professional Conduct Committee considers all the evidence and may do one or more of the following:

• Dismiss the complaint and direct that the matter not be referred to the Discipline Committee 
• Take any action that it considers appropriate in the circumstances, including requiring the registrant to attend before one or more members of the Panel to receive a caution or admonishment
• Negotiate a tentative settlement agreement between the complainant and the registrant
• Direct that the matter be referred, in whole or in part, to the Discipline Committee

The Professional Conduct Committee has no authority to provide a financial remedy (damages) to the complainant and cannot dictate whether an individual shall be rehired if they have been terminated by an employer.

What Happens after a Complaint is Resolved?
Once the panel of the Professional Conduct Committee has reached a decision, the decision and reasons will be provided to both the complainant and the registrant in writing.

If the panel of the Professional Conduct Committee decides to refer the complaint to the Discipline Committee, then a Notice of Hearing will be issued and, CPHR Saskatchewan’s discipline process will be followed.

If the complaint is not being referred to discipline, then the complainant may request a review of the Professional Conduct Committee’s decision by the Appeal Committee. 

Important Information & Documents

Code of Ethics and Standards of Professional Conduct

Complaint Form