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Webinar - Having Difficult Conversations Successfully
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When: 2018-02-27
11:30 am
Where: Online
Contact: Charmaine Wintermute
(306) 522-0184

Online registration is closed.
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Presenter: Paul Denis Godin, B.A. B.Sc. LL.B. C.Med., Principal and Founder, Katalyst Resolutions

Paul Godin, of Katalyst Resolutions, identifies why workplace conversations and situations are challenging. Understanding the primary contributors to conflict is the key to then optimizing approaches to such difficult situations. The Katalyst Conflict Response Model will guide and inform your responses to difficult people and challenging issues. Real world workplace examples and chances to apply the principles will be incorporated. Learn how to deliver difficult messages more effectively. Based in Victoria, Paul Godin is one of the world’s leading dispute resolution trainers and mediators.

In this presentation, you will learn:
  • To understand and recognize the primary contributors to conflict that recur again and again.
  • To use a model for analyzing and responding effectively to difficult people and situations.
  • To prepare quickly and effectively for difficult conversations
  • To deliver hard messages.
Who should attend:
  • Any HR Professional.
Format: Online - Live Webinar
Time: Log-in: 11:15 - 11:30am (Saskatchewan); Presentation: 11:30am - 1:00pm (Saskatchewan)

All login information will be sent to you via email the day prior to the session.

Both registration and payment are required for every person attending this webinar. Questions about registration or receipt can be directed to
Note: If you have not received your login access information the day prior to the webinar date, or for inquiries regarding online workshops, please email or call (306) 522-0184.

About the presenter:
Paul Godin
Paul D. Godin is the owner and principal of Katalyst Resolutions, with expertise in mediation, negotiation, ombuds and workplace investigations, conflict management systems design, workplace restoration and workplace/conflict coaching. Paul is one of the most experienced professional negotiation and dispute resolution trainers in the world. Based in Victoria, but operating across Canada and internationally, Paul is a lawyer, mediator, trainer, conflict coach, and investigator. Until starting Katalyst Resolutions in August 2017, Paul was Director of US Operations and a lead course designer/instructor for the Stitt Feld Handy Group.

Paul has designed and led more than 400 courses on negotiation, dispute resolution, and conflict management system design worldwide for organizations including HRPAO, BDO, Qantas, CBC, Scotiabank, TD Bank, Hill & Knowlton, General Dynamics, the Trade Union Congress of the Bahamas, Mattel, INCO, YUM Brands, the judiciary of Trinidad and Tobago, Alliance Atlantis, Ontario Power Generation, the Chartered Institute of Arbitrators, AECON, AECL, the UN, the governments of Canada, Australia, Bermuda, Ethiopia, St. Lucia, Trinidad & Tobago and others. Paul has lectured in Negotiation and Alternative Dispute Resolution (ADR) at the U. of Toronto, U. of Oregon, and U. of Windsor Law Schools. He has also taught contracting principles to project and contract managers for major corporations.

Paul is designated a Chartered Mediator by the ADR Institute of Canada. Paul has worked on workplace coaching models and has taught workplace coaching on numerous occasions. From 2009 to 2017, Paul acted as a banking ombuds investigator with ADR Chambers Banking Ombuds Office.

Paul has written peer-reviewed papers and articles on the Charter of Rights and Freedoms, mediation, sports mediation, and negotiation, including the book chapters, “Principles of Negotiation” and “A Practical Guide to Conflict Management System Design” in the LexisNexis ADR Practice Manual, as well as “Sport Mediation: Mediating High Performance Sports Disputes” in Harvard’s Negotiation Journal.

 Early Bird pricing will apply to all registrants who register at least two weeks prior to this workshop.
Registration Deadline Early Bird Rate
(by February 16th)

Regular Rate
(by February 23th)

Member $65.00 $85.00
Non-Member $95.00 $115.00
Student Member
$35.00 $55.00
All pricing excludes applicable taxes
CPD hours
1.5 •Learning and Development
If you are unable to attend a webinar for which you have registered, you may designate an alternate attendee, however member/non-member rate differences will apply. Cancellations will be accepted up to 72 hours before the event for a full refund. After that time, no refund will be given and if payment has not been received an invoice will be issued.

Please submit all cancellation or substitution requests by e-mail to


Chartered Professionals in Human Resources Saskatchewan (CPHR Saskatchewan)
#210, 3501 8th Street East / Saskatoon, Sask. / S7H 0W5
tel: 306.242.2747  / email: 

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